Frequently asked questions
Answers to the questions we hear most about ordering, delivery and returns. Can't find your question? Get in touch.
What is the delivery time?
Stock items are delivered within 5 working days. Made-to-measure takes 6 to 8 weeks. Sizes 90 x 200 up to 180 x 200 cm are always in stock. More on Delivery & returns.
Where do you deliver and what does it cost?
We deliver to the Netherlands, Belgium and Germany, except the islands. Delivery is free from € 600 (incl. VAT); below that amount you pay € 49.
When will my order be delivered?
After your order we contact you and schedule the delivery. You can give a preferred date when you order.
Do you assemble the bed?
No. We deliver your order; assembly is not part of our service.
Can I exchange a product?
You can withdraw from your purchase within 14 days of receipt; see Right of withdrawal. Exchanges after that period are not guaranteed and are decided case by case. Made-to-measure items cannot be exchanged.
How do I return an order?
Return shipping is at your expense. Deliver the product undamaged to our warehouse; you receive the address with your return request. More on Delivery & returns.
What warranty do I get?
Our products come with a 2-year warranty.
Can I see the collection in person?
Yes, in our showroom at Hollandweg 19, 1432 DD Aalsmeer. Monday to Friday from 9:30 to 16:30, by appointment.
How can I pay?
Online you pay with iDEAL, credit card, bank transfer or on account via Billie. Payment terms for regular business customers are agreed per customer.
How do I reach you?
Email warehouse@mattrestbedding.com or call +31 6 84711212 (Monday to Friday, 9:00–17:00). We reply within 1 working day. All our details are on the contact page.